What if my recorder is already bound when I try to set it up?

We apologize for any inconvenience caused and would like to assist you in unbinding your recorder. To do so, please contact us at support@izyec.com, and offer us the serial number of your device and your order ID. Additionally, if you could send us a screenshot of the binding failure, it would be helpful. We understand how frustrating it can be to receive a device that doesn't work properly, but please rest assured that we will do our best to resolve this issue. Your patience and understanding are greatly appreciated.