Please reset the device while connecting to a charger. Gently insert a needle or another sharp object into the small hole located at the back of the device. Once you feel a slight bounce from the built-in button, it indicates a successful reset.
For a visual demonstration, you can watch the below video.
Note: Be reassured that resetting your recorder won't delete any data that is currently saved on the device.
More questions or need any further help, please feel free to contact us.
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